More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us here and we’ll make it right!
*Note: Please keep in mind that purchasing means accepting all the terms mentioned below.
Cancellation & Modification
Before 2 hours: Your order is eligible to be canceled and modified.
After 2 hours: The order is locked for processing and can no longer be canceled or edited.
Please be informed that:
- Personalized orders are locked for processing right after the order is completed so sometimes it is impossible to make adjustments. Please double check all details before completing the order.
- For modification requests in the holiday season, orders may reach you a little longer than usual. However, it is rare because we always try to complete the changes immediately.
Free replacement or refund
Making customers return, not our products: We believe that REPLACEMENT or REFUND may help resolve your issue at best. Thus, you are not required to physically return the item(s) to us and, the original items can be kept at your own disposal.
We will take full responsibility within 45 days from order arrival, if the product(s) are:
- Damaged, defective, or otherwise not functioning properly
- Not what you ordered or not as in your Order Confirmation email
- Lost or undelivered, provided the shipping address was accurate
NO REFUND
The reasons listed below are not included in our Refund and Replacement policy. We understand you might feel disappointed, but we are not liable for these issues:
- Request a refund after 45 days of product delivery
- Personal reasons, such as change of mind or no longer wanting the item,... can be decided during shipping or after delivery
- Product damaged from improper use
REPLACEMENT WITH SMALL FEE
In some cases below, fortunately, replacement can be sent with just a small fee compared to the original price:
- You received the wrong item/ design/ size due to incorrectly customized input.
- Your shipping address was returned and destroyed due to incorrect address input.
Every customer matters, your happiness will also be customized in each and every contact with Mugnetic™. Thank you for placing trust in our business and letting us do what we love!
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